Cancellation and Missed Appointments Policy

Due to an increase in the number of missed appointments we wish to remind our valued clients that if for any reason you are unable to make your appointment that you give us at least 24 hours notice. We do understand though that this is not always possible, but please contact us as soon as possible so that we can offer your appointment time to another client.
If less than 24 hours notice is given to cancel, a charge of 50% of your service cost will be added to your account which must be paid when booking your next appointment.
Clients not showing for a pre-booked appointment without notifying us will be charged 100% to their account, payable when booking your next appointment.

Complaints Policy

In the unlikely event that you are unhappy with your hair, you have 7 days to raise this issue with us.

In order for us to deal with your complaint you must return to the salon within the 7 days for us to assess the issue.

If you have put a colour on or had another hairdresser do work on your hair before returning to our salon we cannot take the complaint any further.

We have the right to rectify the issue.

In the event you are still not happy with your hair, we will discuss the options of bringing in a third party to undertake the work or a partial refund depending on the aspect of the service you are not happy with, assuming this is valid and reasonable.


Privacy Policy

This privacy policy explains how we use any personal information we collect about you.

What information do we collect about you?

We collect information about you when you make your first booking for the puroses of allocating your appointment to one of our team members and to kee a record of services you receive. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect information about you to maintain a history of services and treatments to be able to improve our service to you. We may also use your details to text or email you about other products and services we believe may be of interest to you. We use your information collected from our website to personalise your repeat visits to our website. We will not share your information for marketing purposes with any other company outside of Jessica's Hair and Beauty Limited.


We may from time to time send you marketing information either by text message or email that may be of interest to you. If you no longer wish to receive marketing information please email or write to us at the contact details at the end of this page.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the contact details at the end of tis page.  We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to complete statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on the 26th January 2022.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by:
- email to the datacontroller@jessicashairandbeauty.co.uk
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